Refunds
Refund Policy
Preamble:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
SADOER is the property of:
Falcon 37 LLC
EIN: 32-0772418
30 North Gould Street, Sheridan, WY, 82801, USA
The eligibility previously stated will differ if your item is defective or damaged upon receiving the package, in which case, please follow the procedure described in the exchange section below.
Section 1 - Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of time.
Section 2 - Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us via the “Contact Us” page.
Section 3 - Sale items (if applicable):
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Section 4 - Exchanges (if applicable):
We only replace items if they are defective and/or damaged. If you need to exchange it for the same item, send us an email via the “Contact Us” page.
Section 5 - Shipping:
To return your product, you should contact us via the “Contact Us” page.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary (10 to 15 business days).
If you are shipping an item over €75, you should consider using shipping insurance. We do not guarantee that we will receive your returned item.
30-Day Free Trial Terms
We appreciate your interest in PureFoam and invite you to try it for 30 days, risk-free. If you are not completely satisfied with your PureFoam, you can return it and receive a full refund, subject to the following conditions:
Return and Refund Conditions
Eligibility for Return
• The product must be returned within 30 days from the date of delivery.
• The product must be in its original packaging and include all accessories, manuals, and documentation.
• The product must be free from physical damage or signs of misuse.
• The product must have been used according to the instructions provided in the user manual.
• The product must not have been modified in any way.
• The product must be returned with the original proof of purchase.
• The product must be properly cleaned and disinfected before return.
• Reason for Return: Returns must be based on valid reasons such as manufacturing defects or malfunctions. Returns for reasons without justification of functional defect will not be accepted.
• Remote Inspection: Before sending a product for physical inspection, an initial remote inspection is conducted. This step helps evaluate and diagnose the reported issues through visual or video evidence provided by the customer.
Return Process
• Initial Steps: Before initiating a return, please contact our customer service at hello@myfreshsupport.com to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.
• Form Submission: Complete the return form provided by our customer service team, detailing the reason for the return and confirming that all return conditions have been met.
• Shipping: Customers are responsible for return shipping costs. The product must be shipped using a trackable shipping method to ensure it reaches us.
Inspection and Refund
• Upon receipt of the returned product, an independent inspection company will assess the product to ensure it meets all return conditions.
• Inspection Fee: If the product is found to be non-defective and returned for reasons other than damage or malfunction, an inspection and processing fee of $49 will be deducted from the refund amount.
• Refund Processing: If the product meets all return conditions, a refund will be processed to the original payment method within 7-10 business days.
Additional Notes
• Non-Returnable Items: Certain items, such as personalized products or items marked as non-returnable, are not eligible for return.
• International Returns: For returns outside the United States, additional shipping charges and customs fees may apply.
• Policy Updates: This return policy is subject to change without prior notice. Please refer to our website for the most current version.
By adhering to these conditions, we aim to provide a fair and transparent return process for all our customers.